RETURN AND EXCHANGE POLICY
Last Updated: 6/14/2024
Thank you for shopping at https://www.dioniesdirect.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dionies Located at 4226 Wingfoot Court, Georgia, US.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://www.dioniesdirect.com
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
If the product will be refunded, returned, or exchanged there will be a charge of Restocking Fee of $20 per item, which would be applied through a total reduced refund or credit.
Products that are bought from physical stores can’t be returned. All Items are eligible for return exempting the products that are custom-made-to-order suits. Custom-made-to-order suits are products made to fit a specific customers, and can not be returned, or exchanged.
You are always required to ship back the items by following the shipping instruction:
FREE Returns. If you are not 100% satisfied with your purchase, please feel free to contact us, we will be delighted to provide a FREE return label for any order shipped within the contiguous United States (48 states). Return your order to us within 30 days of when the order was shipped, and we will process a full refund contingent upon proof of purchase. A 10% re-stocking fee will be added on returns. All items must be in their original packaging. Customers living in the surrounding territories (Puerto Rico, Guam, and the U.S. Virgin Islands) are not eligible for a return. Returns are only accepted on products purchased from dionies.net. We do not accept returns from 3rd party distributors. Refunds will be issued to the original form of payment within 48 hours of confirmation that the shipping carrier is in possession of your return. Depending on your financial institution, it may take 7 to 10 business days to receive your refund.
REFUND POLICY
In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a refund, make sure these conditions are met:
The product must be returned in its original packaging
The product wasn't used or damaged
The product must have the receipt or proof of purchase
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you used during the purchase.
Unfortunately, a product that was marked as Bundled when purchased is not allowed to be Returned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:
Contact Form URL: http://www.dionies.net/return-form.html
You will be updated on their Return Status through their EMAIL, provided that contact information is recorded to us.
Last Updated: 6/14/2024
Thank you for shopping at https://www.dioniesdirect.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dionies Located at 4226 Wingfoot Court, Georgia, US.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://www.dioniesdirect.com
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
If the product will be refunded, returned, or exchanged there will be a charge of Restocking Fee of $20 per item, which would be applied through a total reduced refund or credit.
Products that are bought from physical stores can’t be returned. All Items are eligible for return exempting the products that are custom-made-to-order suits. Custom-made-to-order suits are products made to fit a specific customers, and can not be returned, or exchanged.
You are always required to ship back the items by following the shipping instruction:
FREE Returns. If you are not 100% satisfied with your purchase, please feel free to contact us, we will be delighted to provide a FREE return label for any order shipped within the contiguous United States (48 states). Return your order to us within 30 days of when the order was shipped, and we will process a full refund contingent upon proof of purchase. A 10% re-stocking fee will be added on returns. All items must be in their original packaging. Customers living in the surrounding territories (Puerto Rico, Guam, and the U.S. Virgin Islands) are not eligible for a return. Returns are only accepted on products purchased from dionies.net. We do not accept returns from 3rd party distributors. Refunds will be issued to the original form of payment within 48 hours of confirmation that the shipping carrier is in possession of your return. Depending on your financial institution, it may take 7 to 10 business days to receive your refund.
REFUND POLICY
In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a refund, make sure these conditions are met:
The product must be returned in its original packaging
The product wasn't used or damaged
The product must have the receipt or proof of purchase
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you used during the purchase.
Unfortunately, a product that was marked as Bundled when purchased is not allowed to be Returned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:
Contact Form URL: http://www.dionies.net/return-form.html
You will be updated on their Return Status through their EMAIL, provided that contact information is recorded to us.
